Front Desk Agent and Night Auditor
Full Time • Home 2 Suites- Wilmington Medical Park
Benefits:
- Dental insurance
- Employee discounts
- Paid time off
- Vision insurance
- Health insurance
As a Front Desk Agent at Home2 Suites - Wilmington Medical Park District, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality.
Key Responsibilities:
- Guest Check-In and Check-Out:
- Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.
- Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
- Reservation Management:
- Manage room reservations, including booking, modifying, and canceling reservations as needed.
- Assist with room assignments and ensure that guests are accommodated according to their preferences and needs.
- Guest Services:
- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
- Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience.
- Administrative Tasks:
- Maintain accurate records of guest information, reservations, and billing.
- Process and file guest registration cards and other documentation as required.
- Handle phone calls, emails, and other correspondence related to guest services and reservations.
- Collaboration:
- Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
- Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
- Security and Safety:
- Monitor the hotel’s security systems and report any unusual activities or safety concerns to management.
- Ensure that guests’ personal information and privacy are protected at all times.
- Problem-Solving:
- Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.
- Make decisions and take action to address any unexpected situations or emergencies
Qualifications:
- High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.
- Previous experience in a front desk or customer service role preferred but not required.
- Excellent communication and interpersonal skills with a friendly and professional demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and hotel management software.
- Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!
Compensación: $14.00 - $16.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
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